Diversity and Inclusion at Hearken

Our current, working DEI definition (as of December 2021): 

How does Hearken define a diverse, inclusive, and equitable workplace?
Hearken is committed to the ongoing work of creating a diverse, equitable, and inclusive organization. It’s
important to us that everyone, especially our employees, our Board of Directors, and our product and
consulting partners, feel valued and included. To create a diverse organization, we strive to work with
people from a broad range of backgrounds and identities. This includes, (but is not limited to), diversity in
race, ethnicity, gender, gender identity, sexual orientation, religion, ability, age, socioeconomic status, first
language, veteran status, physical appearance, and thinking/learning styles.

However, we know that a diverse organization is not necessarily inclusive or equitable. We believe that an
inclusive workplace is one where people have what they need to feel valued and included as they are. We
believe that an equitable workplace acknowledges that differences exist and people require support in
different ways. We know that, due to systemic inequalities, some individuals face significant barriers while
others have unearned advantages. We acknowledge these unequal starting places, and aim to allocate
resources and support in a way that gives everyone equitable opportunities to thrive, participate, and

To that end, we commit to continually designing for inclusivity through our explicit policies and procedures
as well as through our implicit culture. We recognize that this design needs to be flexible and iterative — as
the needs of our people change we will regularly re-evaluate our approach.

Why is a diverse, inclusive, and equitable organization important to us?

We are striving to:

  • Actively participate in dismantling systemic inequities through the policies and systems we
    create, the products we design, and the people and organizations we work with.
  • Identify and move away from culture norms that reinforce dominant identities as ‘normal’,
    such as white supremacy, ableism, patriarchy and heteronormativity. We recognize that
    these dominant culture norms and values have shaped parts of Hearken’s culture and the
    broader systems in society.
  • Ensure all our employees have the resources and support necessary to thrive at Hearken as
    well as equitable opportunities for advancement.
  • Design products, trainings, and resources that follow the principles of Design Justice
  • Create ongoing opportunities for all people and organizations to benefit from our work
  • Foster a community where people from a broad range of backgrounds and identities feel
    welcomed to bring their whole selves to work.
  • Interact with each other in good faith: We try to carry ourselves honestly, behave respectfully,
    and consider the effects of our actions on others.

Because we believe that:

  • Both individuals and organizations have a responsibility to understand the inequities inherent
    in many of our societal systems and to work to improve outcomes for those harmed by these
  • A just and fair world is one where all people can thrive regardless of their identity,
    background, and experiences, and we must take action to help create that world.
  • Everyone deserves to feel safe and valued during their work with Hearken.
  • A diverse group of employees can come up with more creative and more interesting ideas.
  • There’s always more to learn.

Actions Hearken has taken to create a more inclusive and equitable working environment:


In June 2020, Hearken released a statement on racial justice in response to the continued acts of violence perpetrated by police and our justice system towards Black people. Hearken condemns these oppressive systems and the ongoing violence against the Black community. We publicly join the call for justice and change, and invite you to read our full statement: