Success Stories

How WNYC used Hearken to engage its audience around transit woes and needs

WNYC’s Gothamist used Hearken to build a newsletter on transit in the city with nearly 100,000 subscribers.

How the Colorado Media Project worked with Hearken to bolster arts and culture coverage across the state

Many residents feel that information and opportunities to connect to their communities’ arts scenes are not accessible or equitable.

How Hearken helped the University Innovation Alliance design new offerings

The UIA needed help evaluating options to meet the needs of their organization and their community of student success innovators.

How WBEZ turned a question about poop into a story and live event

How do you report a story that satisfies the curiosity of a child and appeals to your adult audience? It’s not easy, but our partners at WBEZ stepped up to the challenge.

How a regional broadcaster became a frontrunner in audience engagement during the COVID-19 lockdown

To serve their audience during lockdown, Danish broadcaster TV 2/Fyn launched an ambitious audience engagement strategy.

How KXLY-TV’s new audience engagement strategy earned it its first-ever year-long sponsorship

KXLY-TV’s audience engagement strategy was so successful that it “stole the show” in the words of their first-ever annual sponsor.

How Hearken helped the City of Chicago embrace participatory civic engagement

Hearken supported the Mayor’s Office community listening work and engagement design, technology, and events across three strategic initiatives in 2020.

How KQED used Hearken to gather 1,300+ questions about homelessness in the Bay Area

When KQED asked for listeners’ questions about homelessness, the response was overwhelming. Here’s how they handled it.

How Panama City’s newspaper used Hearken to create a lifeline for readers during Hurricane Michael

The Panama City News Herald used Hearken to understand what their readers needed to know before, during, and after a major hurricane.

“Never have I found an organization that
so effectively articulates the business case for engagement while also providing tools and building enthusiasm and buy-in for the heart of the work as Hearken.”

Ashley Alvarado, Director of Community Engagement, KPCC

“Having Hearken was such a lifeline—it gave us a direct line to our audience when we couldn’t go out on the streets. It has made our job easier from a news perspective, and now we have such a better idea of what kind of content our audience wants.”

Melissa Luck, News Director, KXLY-TV

“Our partnership with Hearken is exactly what we needed to tackle alumni engagement at NMU.  Their ability to understand our current situation, limited resources and goals for alumni engagement at NMU has been key to the process.  Additionally, Hearken quickly connected with our alumni volunteers and campus leaders. Both groups recognized the value of Hearken’s listen and serve model and how this approach can lead to the development of the right engagement strategies for our alumni and student communities.”

Robyn Stille, Executive Director of Alumni Relations, Northern Michigan University

“Hearken has been an incredibly thoughtful and thorough partner on the multiple efforts they’ve supported for our organization. They’ve really take the time to listen to our team and get to know our work, and that’s led to a robust and trusting relationship. They’re flexible and always focused on helping us meet our goals at the end of the day, even if that means taking a step back and adjusting the project design or deliverables. We are very grateful to have found such a valuable partner!”

Anna Drake Warshaw, Director of Partnerships, Learning & Evaluation, University Innovation Alliance

Why our clients come to us

Our partners realize that deeper relationships with audiences lead to groundbreaking insights.

Our clients need help implementing processes and technology to engage their community and audience.

Our clients need to increase their internal capabilities with training programs and personalized development.

Our clients want to generate a measurable return on their audience engagement strategies.

List of Hearken customers

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